Effective Date: September 2026

At White Feather Bags, we carefully inspect and prepare our products before dispatch to ensure that customers receive products matching the specifications, photographs, descriptions, and details provided on our website. To maintain product quality, hygiene, packaging standards, and operational efficiency, we follow a No Return and No Refund policy for products once purchased, except where a remedy is required under applicable law or where the product received has a qualifying issue as described below.

1. No Return Policy

All purchases made through the White Feather Bags website are considered final sale.

Once an order has been successfully placed and processed, the product cannot ordinarily be returned merely because the customer has changed their mind or no longer wishes to keep the product.

Returns will therefore not be accepted for reasons including:

• Change of mind after purchase
• Product not matching personal preference
• Colour preference or style preference
• Difference in personal perception of size or appearance
• Ordering the wrong product voluntarily
• Product purchased as a gift but no longer required
• Minor variations that do not affect the product’s functionality or advertised specifications

Customers are therefore requested to carefully review the product photographs, description, dimensions, colour, features and other specifications before completing their purchase.

2. Why White Feather Bags Follow a No-Return Policy

Our products are fashion and lifestyle accessories that require careful handling, inspection and packaging. A strict final-sale policy helps us maintain consistent quality standards and reduces the risk associated with products being used, handled, repackaged or returned after dispatch.

This approach enables White Feather Bags to:

• Maintain product quality and presentation standards
• Reduce unnecessary product handling and transportation
• Protect products from damage during repeated shipping
• Maintain efficient order processing and fulfilment
• Keep the shopping process straightforward and transparent

The purpose of this policy is to establish clear expectations for customers before placing an order.

3. Damaged, Defective or Incorrect Products

The No Return / No Refund policy does not override rights available to consumers under applicable law.

If a customer receives a product that is materially defective, damaged in transit, materially different from the product ordered, or otherwise does not conform to the description or agreed specifications, the customer should contact White Feather Bags at the earliest opportunity.

Customers should provide:

• Order number
• Photographs of the product received
• Photographs of the packaging
• A clear description of the issue
• Unboxing photographs or video, where available

Each case will be reviewed based on the available evidence and applicable law.

Where a replacement, refund or other remedy is legally applicable, White Feather Bags will process the appropriate remedy in accordance with applicable requirements.

4. Order Cancellation

Customers should carefully verify their order before completing payment.

Once an order has entered processing or has been dispatched, cancellation may not be possible.

If cancellation is permitted before processing, the applicable amount may be refunded through the original payment method, subject to the payment gateway’s processing timelines and applicable terms.

5. Refunds

Except where a refund is required under applicable law or approved following an eligible product issue, White Feather Bags does not provide refunds for completed purchases.

Where a refund is approved, the refund will generally be processed to the original payment method used for the transaction. The time taken for the amount to appear in the customer’s account may depend on the relevant bank, payment gateway or financial institution.

6. Exchange Policy

White Feather Bags does not offer exchanges simply because a customer changes their mind, prefers another design, or wishes to select a different colour or product.

However, where a product is received in a condition that qualifies for a remedy under applicable law, White Feather Bags may provide an appropriate replacement or other remedy after reviewing the complaint.

7. Delivery and Inspection

Customers are encouraged to inspect the outer packaging at the time of delivery. If the package appears visibly damaged or tampered with, customers should document the condition before opening it and contact our customer care team promptly.

Keeping photographs or an unboxing video can help establish the condition of the package and product at the time of delivery.

8. Customer Support

For questions concerning an order, product issue, cancellation request or applicable consumer remedy, please contact:

White Feather Bags
Email: hello@whitefeatherbags.com
Mobile: +91-9971472347

Store Address:
Shop No. 26, Gyankhand 4,
Indirapuram, Ghaziabad,
Uttar Pradesh – 201014, India

9. Policy Changes

White Feather Bags reserves the right to update or modify this Return, Refund & Cancellation Policy from time to time. The latest version published on the website will apply to purchases made after the effective date of the revised policy.

Effective Date: 14 September 2026

At White Feather Bags, we value our customers and want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, you may request a return, refund, or exchange within 14 days of receiving your order, subject to the terms and conditions outlined below.

1. 14-Day Return & Exchange Window

White Feather Bags provides a 14-day return and exchange window from the date the product is delivered.

Customers must initiate their return or exchange request within 14 days of delivery. Requests received after this period may not be accepted.

Eligible customers may choose between:

• Returning the product for a refund.
• Exchanging the product for another eligible product, subject to availability.
• Receiving an appropriate resolution for products that arrive damaged, defective, or incorrect.

2. Eligibility for Return

To qualify for a return or exchange, the product must:

• Be unused and in its original condition.
• Be returned with its original packaging, tags, labels, accessories, and other items supplied with the order, wherever applicable.
• Not have been washed, altered, repaired, damaged, stained, or misused.
• Be adequately packed to prevent damage during return transportation.
• Be returned within the applicable 14-day return period.

Products that show signs of use, intentional damage, alteration, or improper handling may be rejected during inspection.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, materially different from the product ordered, or incorrectly delivered, please contact White Feather Bags as soon as possible.

We may request photographs or videos of the product, packaging, shipping label, or visible damage to help us verify the issue.

If the issue is confirmed to be attributable to White Feather Bags, we will provide an appropriate resolution, which may include:

• Replacement or exchange, subject to availability.
• Full refund of the eligible product amount.
• Return shipping arranged or paid for by White Feather Bags.

For seller-error returns such as incorrect or damaged products, customers should not be required to bear the return shipping cost. This is consistent with common marketplace practice.

4. Change of Mind or Customer Preference

If you wish to return a product because you have changed your mind, ordered the wrong product, selected a different style, or simply do not wish to keep the product, the return may still be accepted within the 14-day window, provided all return conditions are satisfied.

In such cases, the applicable return shipping cost may be borne by the customer or deducted from the eligible refund amount.

The original shipping or delivery charge, if separately charged, may also be non-refundable in customer-initiated change-of-mind returns.

5. Return Shipping Responsibility

White Feather Bags follows a fair and transparent approach to return shipping:

White Feather Bags will bear the return shipping cost when:

• The wrong product was delivered.
• The product arrived damaged.
• The product has a manufacturing or product defect.
• The product materially differs from the product ordered.
• The return is required because of an error attributable to White Feather Bags.

The customer may be responsible for return shipping when:

• The customer has changed their mind.
• The customer ordered the wrong product.
• The customer no longer wants the product.
• The return is based on personal preference rather than a product defect or company error.

Where applicable, the return shipping charge may be communicated before the return is processed or adjusted against the eligible refund.

6. How to Request a Return or Exchange

To initiate a return, refund, or exchange, contact our Customer Care team within 14 days of delivery.

Please provide:

• Order number
• Customer name
• Registered mobile number or email address
• Product name
• Reason for return or exchange
• Photographs or videos, if requested

Our team will review the request and provide instructions for completing the return.

Customer Care Email:
hello@whitefeatherbags.com

Customer Care Mobile:
+91-9971472347

7. Return Inspection

Once the returned product reaches us, it may be inspected to verify its condition and eligibility.

The inspection may include checking:

• Product condition
• Original packaging and tags
• Signs of use or damage
• Product identity and accessories
• Whether the returned item matches the item originally shipped

If the product meets the applicable return conditions, the refund or exchange will be processed.

If the returned product does not meet the eligibility requirements, White Feather Bags reserves the right to reject the return or provide an appropriate partial-refund resolution where applicable.

8. Refund Process

After the returned product has been received and successfully inspected, the eligible refund will be initiated.

Refunds will generally be processed through the original payment method or another appropriate method, depending on the payment mechanism used for the order.

The time taken for the refunded amount to appear in the customer’s bank account, card, UPI account, or other payment method may vary depending on the relevant payment service provider or financial institution.

White Feather Bags cannot control delays caused by banks, payment gateways, card networks, or other third-party financial institutions.

9. Exchange Policy

Customers may request an exchange within the 14-day return period, provided the original product meets the return conditions.

Exchange requests are subject to product availability.

If the requested replacement product is unavailable, White Feather Bags may offer:

• An alternative product of suitable value, or
• A refund for the eligible returned product.

Any applicable price difference for an exchanged product will be communicated to the customer before processing the exchange.

10. Non-Eligible Returns

A return or exchange may be refused when the product:

• Has been used or worn.
• Has been washed or cleaned improperly.
• Has stains, scratches, cuts, tears, or other customer-caused damage.
• Has been modified, repaired, or altered.
• Is missing original tags, accessories, or packaging where these are required.
• Shows signs of misuse or improper storage.
• Is returned after the 14-day return period.
• Is materially different from the product originally delivered.

11. Cancellation of Orders

Customers may contact White Feather Bags to request cancellation of an order before it is processed or dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may follow the applicable return procedure after receiving the product.

12. Refunds for Promotional or Discounted Orders

Products purchased using promotional offers, discounts, coupons, or special pricing remain subject to the applicable return and refund conditions.

Where an order contains multiple products under a promotional offer, the refund may be calculated based on the actual amount paid and the applicable terms of the promotion.

13. Fraudulent or Abusive Return Requests

White Feather Bags reserves the right to investigate return requests that appear fraudulent, abusive, repetitive, or inconsistent with the product/order history.

This may include situations involving:

• Returning a different product from the one purchased.
• Returning a used or damaged product while claiming it was received in that condition.
• Repeated misuse of the return facility.
• Providing false or misleading information.

Where such circumstances are identified, White Feather Bags may reject the return or take appropriate action in accordance with applicable law.

14. Changes to This Return & Refund Policy

White Feather Bags may update, modify, or revise this Return & Refund Policy from time to time to reflect changes in our business practices, services, technology, or applicable requirements.

The latest version published on our website will be considered the applicable version from its effective date.

15. Contact Us

For questions regarding returns, refunds, exchanges, damaged products, or order-related concerns, please contact us:

White Feather Bags
Shop No. 26, Gyankhand 4,
Indirapuram, Ghaziabad,
Uttar Pradesh – 201014, India

Email: hello@whitefeatherbags.com
Mobile: +91-9971472347

We are committed to handling return and refund requests fairly, transparently, and with a customer-first approach.

White Feather Bags — Quality Bags. Stylish Choices. Trusted Service.